Support & Help Center
Profile Settings → Contact Us
Submit inquiries directly from the app
A: Download HueMe from the App Store (iOS) or Google Play Store (Android), create an account with your email, and upload a clear photo of yourself under good lighting. HueMe will analyze your coloring and generate your personalized seasonal color palette.
A: For best results, upload a clear headshot or face photo taken in natural lighting. Avoid filters, heavy makeup, or accessories that might obscure your natural coloring. A photo showing your shoulders and neck helps determine accurate color tones.
A: Yes! HueMe is available on both Apple App Store (iOS) and Google Play Store (Android). You can download it free and subscribe to unlock premium features.
A: Seasonal color analysis is a methodology that categorizes people into color groups (Spring, Summer, Autumn, Winter) based on their natural coloring—skin tone, hair color, and eye color. Each season has a palette of colors that complement that person's unique coloring, enhancing their appearance and making them look more vibrant.
A: HueMe uses advanced AI analysis to determine your seasonal color palette based on your uploaded photo. For best accuracy, ensure your photo is clear, well-lit, and shows your natural coloring without heavy filters or makeup.
A: Yes! You can upload a new photo at any time to generate a fresh color analysis. Simply go to Profile Settings and select "Update Photo." Your new seasonal palette will be calculated based on the new image.
A: Color analysis is subjective! If you feel your palette doesn't suit you, try uploading a different photo taken under different lighting conditions. Photo quality and lighting have a significant impact on analysis accuracy. You can also contact support at dreamprayer.dev@gmail.com for personalized guidance.
A: Go to the "Try-On" section, select "Hair Colors," and browse through the color options from your palette. Tap a color to see how it would look on you. Premium features may require a subscription or style credits.
A: Yes! The makeup try-on feature lets you visualize different makeup shades from your color palette. Select "Makeup" in the Try-On section to explore lip colors, eyeshadow, and more.
A: Absolutely! The clothing try-on feature lets you see how different colors and styles from your palette would look on you. This helps with outfit planning and wardrobe shopping.
A: Style Credits are in-app consumable purchases that unlock additional virtual try-on items. You can purchase credits to access premium hair colors, makeup shades, and clothing options beyond the free tier.
A: The monthly subscription provides access to premium features including:
A: Yes! You can cancel anytime through your App Store or Google Play account settings. Cancellation takes effect at the end of your current billing period. No refunds are issued for partial months.
A: In the app, go to the store, select "Style Credits," and choose your desired package. Credits are one-off purchases and do not renew automatically.
A: Style Credits remain in your account indefinitely until used. However, we recommend checking our app or contacting support for any updates to our credit policy.
A: Your profile photo is stored securely on Firebase for your account. It's used for color analysis and virtual try-ons. When sent to Google Nano Banana Pro for analysis, the image is automatically disposed of after processing—it's never retained or used for other purposes.
A: Yes! HueMe takes privacy seriously. We do not collect analytics, track your behavior, or sell your data. Your information is encrypted and stored securely. For full details, please review our Privacy Policy.
A: Absolutely! You can request account deletion at any time by going to Profile Settings → Contact Us or emailing dreamprayer.dev@gmail.com. Your data will be permanently deleted within 30 days.
A: No. HueMe does not use analytics, advertising trackers, or user behavior tracking. We do not share your data with third parties for advertising or analytics purposes.
A: Try the following:
If the issue persists, contact support at dreamprayer.dev@gmail.com with a description of the error.
A: Check the following:
If the problem continues, please email support with details about when the error occurred.
A: Performance depends on your device and internet connection. Try:
A: If you can't log in:
Contact support if issues persist.
A: HueMe needs these permissions to allow you to upload or take a photo for color analysis. Without these permissions, the app cannot function. Your photos are not stored anywhere without your explicit upload.
A: Yes! You can manage HueMe's permissions in your device settings:
Note: Revoking permissions will prevent certain features (like photo upload) from working.
| Issue | Solution |
|---|---|
| App crashes on launch | Update the app to the latest version, clear cache, or reinstall |
| Photo upload fails | Check internet connection, try a smaller photo, or restart the device |
| Color analysis taking too long | Wait a few moments, ensure internet connection is stable, or try again later |
| Try-on features not working | Update the app, check storage space, or force close and reopen |
| Subscription not recognized | Log out and back in, check App Store/Play Store account, or contact support |
| Can't reset password | Check email spam folder, ensure email is correct, or contact support |
Found a bug or experiencing unexpected behavior?
Please report it to us with the following details:
Send to: dreamprayer.dev@gmail.com with subject "BUG REPORT: [Brief Description]"
We love hearing from our users! Have an idea for a new feature or improvement? We'd love to hear it:
Email: dreamprayer.dev@gmail.com with subject "FEATURE REQUEST: [Your Idea]"
Or use Profile Settings → Contact Us to send feedback directly from the app.
If you can't find the answer here, don't hesitate to reach out:
We're committed to making HueMe the best color analysis app for you!