📱 In-App Support: Open the app and tap your Profile, then select "Report a Problem" or "Contact Support"
Response Time: We aim to respond to all support requests within 48 hours
(usually much faster during business hours).
Common Support Topics
Account Issues – Problems with login, email verification, or password reset
Subscriptions & Billing – Questions about premium features, subscription management, or charges
Technical Problems – App crashes, bugs, errors, or performance issues
Feature Requests – Suggestions for new hairstyles, colors, or app improvements
Image Processing – Issues with photo uploads or AI transformations
Privacy & Data – Questions about data handling or account deletion
Frequently Asked Questions
How do I cancel my subscription?
iOS: Open Settings → [Your Name] → Subscriptions → Hair AI Salon → Cancel Subscription Android: Open Google Play Store → Profile → Payments & Subscriptions → Subscriptions → Hair AI Salon → Cancel
How do I delete my account?
Open the Hair AI Salon app, go to Settings or Profile, and tap "Delete My Account".
This will permanently remove all your data within 30 days.
Why isn't the app working properly?
Try these steps: 1) Ensure you have the latest app version, 2) Check your internet connection,
3) Restart the app, 4) Clear the app cache in Settings. If problems persist, contact support.
How are my photos used?
Your photos are processed by AI to generate hairstyle transformations and are not stored permanently.
See our Privacy Policy for complete details.
Can I get a refund?
Refunds are handled through the Apple App Store or Google Play Store.
Contact Apple or Google support directly, or email us and we'll help guide you through the process.
Before Contacting Support
To help us assist you faster, please include:
Your device type and operating system version (e.g., iPhone 14, iOS 17.2)
App version (found in Settings → About)
A detailed description of the issue
Screenshots if applicable (especially for error messages)